We’re hiring a Customer Success Manager

by Ryan James

To apply for this role, please submit your CV, along with your portfolio to ryan@rocketsaas1.wpenginepowered.com


Customer Success Manager

Based: London Waterloo Office / Remote

Salary: £35,000 – £40,000 per annum based on experience

Are you a people person with awesome organisational skills? This could be your perfect role. 

Rocket SaaS is one of London’s leading website design and marketing agencies, with a particular niche of working with ambitious tech start-up clients.

The Role

Rocket SaaS are looking for someone to join as Customer Success Manager – combining a love of helping people with a passion for design and the web.

  • You’ll be responsible for managing the immediate post-sale engagement with a new customer, mapping out the project timeline and ensuring it is effectively delivered
  • Unrivalled opportunity to work with some of the most exciting, global scale-up companies – responsible for building strong relationships, growing their lifetime value & securing long-lasting advocacy (case studies/references)


About you

You’re as passionate about people as you are about working in a design and marketing agency. We want someone who can take an idea and run with it, as start-up land requires lots of professional agility!

  • A natural communicator, you’ll be comfortable hosting regular client and internal team meetings, whether in person or via video call
  • Often leading on time-sensitive projects, you’ll be inherently organised & accustomed to working to tight deadlines
  • You’ll be technically curious, developing a deep knowledge of website design, strategy and digital marketing, as well as the Software as a Service (SaaS) industry
  • Our ideal candidate will be ambitious, resilient and excited to quickly develop their career through hard work
  • Someone who has a keen eye for design and attention to detail


About us


We rocket tech companies with out-of-this-world websites and sales/marketing assets.

We’re a dedicated crew of tech enthusiasts and strategic masterminds, devoted to propelling our clients to success. We believe in creating a better tomorrow through technology – together, today.

An energetic and passionate team with a wide scope of expertise and talent, we’ve been creating unforgettable digital experiences for the last 10 years. We’re based in London, but have clients all over the planet – are you ready to join us?


To apply for this role, please submit your CV, along with your portfolio to ryan@rocketsaas1.wpenginepowered.com



SaaS marketing support for fast-growing, ambitious tech companies.


Tel: 0203 283 8613

Email: info@rocket-saas.io